Booking com & Expedia in war of the bots

Expedia launches trip planning option .. Chatbots are the latest technological advancement that is revolutionizing the way we interact with technology. They are computer programs designed to simulate conversation with users in natural language. They can be used to provide customer service, provide

10 Essential Customer Service Metrics & KPIs

Top 10 Customer Support Metrics and KPIs Average handle time calculates how long it takes an agent to respond to a single inquiry. Average reply time displays the median amount of time it takes to respond to a customer. Number of conversations is directly correlated to the visibility and clarity of